Diane Myers of Infonetics Research published a survey and an article in the 2nd quarter of 2010 on statistics of the business telephone industry. In her survey she concludes that most business telephone systems currently being used in the market are based on Voice Over Internet Protocol, also more commonly known as VoIP. Voice over internet protocol telephone systems have out delivered digital systems for many years and has increasingly gained a huge share of the installment based systems. According to trends seen, all future developments will be on voice over internet protocol platforms whether hosted or customer owned.
Voice over internet protocol service providers deliver hosted services which are knows by names such as Hosted Voice Over Internet Protocol, Hosted Private Branch Exchange, Internet Protocol Centrex and Virtual Private Branch Exchange. Diane Myers research also claims that the sweet spot for hosted voice over internet protocol is small businesses under 100 employees. Not only this but it also being predicted that the number of extensions on hosted voice over internet protocol will almost double between 2010 and 2012.
Before purchasing a voice over internet protocol enabled telephone system or selecting a hosted private branch exchange provider, you need to keep in mind whether your business actually requires voice over internet protocol technology and whether or not your network supports it. Never the less, if your business requires it but your network does not support it then your network can definitely be upgraded to meet the requirements of hosted voice over internet services.
Below is a paragraph that explains most of the common problems VoIP solves which in turn will help you decide whether you need hosted voice over internet protocol or not.
When company has multiple offices with daily communication between them or the need to consolidate departments spread out among the offices. When remote employees that need to be a part of the company’s telephone system. When company’s budget does not support cabling for both the data network and telephones. VoIP telephones can be moved by the user within the office. Some IP telephone systems and most hosted VoIP services will allow the user to plug the telephone into any place where it can access the internet. When company needs to expand or contract in markets outside of their local calling area. Most hosted VoIP services save capital expense by only requiring purchase of VoIP telephones and not the central equipment. VoIP telephone systems and hosted VoIP services can eliminate long distance between remote offices and workers in remote areas. Some Virtual Private Branch Exchange services package domestic long distance with their calling packages. When the company has seasonal business causing their phone needs to expand and contract. Hosted services will accommodate these rapidly changing needs. Individuals or departments need their own telephone number yet the expense of a primary rate interface circuit from the telephone company is not affordable. One or more offices are located in a disaster prone area of power outages, hurricanes, tornadoes, earthquakes and floods. Hosted private branch exchange services can keep processing calls when the office may no longer be standing.
This is a hasty view of deciding whether your business and network is ready for the tremendous advantages of voice over internet protocol communication. Do get a better, more in-depth analysis on your needs and network readiness, ask your VoIP provider.